Cutting through the management system noise

Commercial real estate is a complicated field, overrun with more tools, platforms, and systems than you can count, writes Bronny Wilson of Equiem.  So how do we cut through the noise with a comprehensive solution?

Managing a workplace is a team effort. Many different stakeholders contribute to creating an experience that is productive and stimulating for workers. Property managers, workplace managers and portfolio managers all work together to ensure that every building offers value to the commercial tenants within.

Here’s the problem, with so many different stakeholders, it can be difficult to get everyone on the same page. In today’s landscape, it’s quite possible for every stakeholder to use a different tool to manage everything from the tenant experience to the overarching leasing strategy, which can create roadblocks, conflicts, and inefficiencies.

Having seen first-hand those challenges, we asked ourselves: what if you only needed one tool? One tool to manage tenant experience, building operations, and analytics.

And what if every stakeholder within the workplace ecosystem could use it?

What is Equiem One?

We have spent more than 10 years building feature-rich tools to manage every area of the workplace, including a TenX platform, content management system, deep tenant and leasing analytics, a responsive eCommerce suite, and more. We realised that as useful as these systems are on their own, what real estate needs is something that does it all. Equiem One brings all of these tools together in one streamlined platform, designed to create a more human workplace.

This new platform boasts a modular interface that shows each stakeholder exactly what they need to see to perform their role, all within a single screen.

Equiem One features interfaces tailored to each stakeholder’s needs

But perhaps the most important aspect of our software is that these tools can be shared by stakeholders wherever their responsibilities overlap.

Finding humanity in collaboration

Collaboration is essential for creating a workplace that feels human to the people who work there. That’s why it can feel so frustrating when roadblocks are created by conflicting systems and tools.

Take property managers and workplace managers, for example. These two roles share common goals. Providing a superior workplace experience is the most significant of these shared goals, as this contributes to the success of the workplace, which in turn creates a more stable tenancy and greater retention rates.

But when workplace managers use different systems to property managers, they can find themselves working at cross purposes. Activation events organised at the building level may go unnoticed by individual tenancies, and workers may find themselves competing for overbooked spaces within the building.

By bringing every stakeholder onto one platform, these shared goals can be achieved in a truly collaborative fashion. Bookable spaces can be managed and accessed within Equiem One, affording building and workplace managers total transparency, even allowing them to share the same pool of usage data. Content and event plans can be created and executed as a team.

Simple, streamlined and powerful

Simplicity is what separates Equiem One from other tools available on the market today. It takes a complicated web of systems and replaces them with a single platform that works for everyone.

The features and functions are the same ones that we have been perfecting for a decade. By combining them on a single platform shared by every stakeholder in the commercial landscape, the impact of those features is multiplied.

What’s the end result? A working environment where everyone seamlessly works together, and which automatically communicates what building features are most important, most in-demand, and most thrilling to users.

• Bronny Wilson is regional head of EU at Equiem