Company: Clifton Gray
Location: Liverpool
Salary: Up to £42,000
Contact Name: Stephanie Jones
Email: [email protected]
Telephone: 07858615444
Application
Client and Property Operations Manager
"*" indicates required fields
Client and Property Operations Manager
Company: Clifton Gray
Salary: Up to £42,000
Contact Name: Stephanie Jones
Telephone: 07858615444
Application
Client and Property Operations Manager
"*" indicates required fields
An exciting opportunity to join a well-established successful property organisation in Liverpool who are currently seeking an experienced CLIENT AND PROPERTY OPERATIONS MANAGER to join their team.
Reporting to the Operations Director, the successful person will work alongside another Client & Property Operations Manager to deliver exceptional operational performance across their Property Management and Client Care functions.
A fantastic opportunity to join the business during a period of expansion with opportunity for future career progression.
Responsibilities of the role will include:
- Support the execution of strategic objectives set by the Operations Director across client and property operations.
- Oversee the day-to-day management of Property Management and Client Care teams, ensuring consistent service delivery and operational excellence.
- Act as a key point of escalation for complex client issues, driving positive outcomes.
- Monitor and optimise property performance, including rent collection, void reduction, maintenance resolution, and compliance.
- Lead and develop team members through coaching, support, and regular performance reviews.
- Ensure full compliance with all property legislation and regulatory standards, including health and safety checks and tenancy agreements.
- Collaborate cross-functionally to streamline systems, improve data integrity, and enhance operational processes.
- Analyse KPIs and prepare performance reports for senior leadership, contributing to continuous improvement and business growth.
- Drive customer satisfaction and retention by reviewing feedback and implementing service enhancements.
Experience required:
- Strong operational leadership experience in property management.
- Proven ability to manage multi-functional teams and deliver against performance targets.
- Excellent communication, organisational, and problem-solving skills.
- A client-first mindset with a track record of resolving complex issues effectively.
- Solid understanding of property compliance, tenancy regulations, and industry standards.
- ARLA qualification is preferred but not essential
Our client is offering a basic salary of up to £42,000
Other benefits include:
- 25 days holiday plus bank holiday
- An additional day off for your birthday
- Pension scheme
- Medical Cash Plan
- Death in Service
- Employee Assistance Program
This is a fantastic opportunity not to be missed. Please send your CV to Stephanie Jones to be considered for the role.
Clifton Gray is a specialist property recruitment company. We specialise in placing property professionals within architecture, residential property, and commercial property, from entry level through to senior appointments.
If you are currently working within the property sector, and you would like to hear more about how Clifton Gray can guide you through your next career move, please get in touch.
Related Jobs
Rating Director
Established in 2008, this highly successful and well-regarded rating consultancy has enjoyed substantial profitable growth, having recently celebrated consecutive record years for the business. The business is now looking to accelerate this growth with the key hire of a Rating Director. Working for a national property consultancy, this role is an ideal opportunity for an individual looking for the next step in their career. As part of the team leading the business you will be an integral part of this successful consultancy.
Business Development Manager
Our client is a market leading property investment agent, who have become pioneers in the industry since opening up their doors 10 years ago. They have an amazing opportunity for a high calibre Business Development Manager, who is ready to make their mark within the property investment sector, based within their team in central Manchester. They are looking for a well-connected deal-maker, to grow their pipeline of off-market property opportunities. This is a key hire within their property sourcing team - someone who thrives on building relationships and bringing new business on.