National Outsourcing Association : On-Shore Update and Future Markets across the North

1.00 – 5.30, City Inn, One Piccadilly Place MIDAS is delighted to host the third, annual NOA event in Manchester to showcase outsourcing best practice and opportunities in the North West region. The half day seminar will feature an On-Shore Update and Examine Future Markets across the North. You are invited to join us to hear great case studies from the well established Steria who will be sharing their experience of delivering to a wide client base which includes the BBC, who themselves will be moving North bringing new business opportunities to the region and also from the American outsourcer TeleTech as they launch their new facility in the city. — Speakers — STERIA, Greg Baker – Business Development Director Global Delivery Models to maximise efficiencies – The Steria business model – Shared services from a global perspective – Efficiency and effectiveness – onshore / nearshore / offshore – Managing a global outsourcing service model mediacity:uk Opportunities for Outsourcers – BBC moves to Salford Quays – Which five departments are moving and when – Business opportunities TELETECH UK, Cormac Twomey – CEO Why TeleTech has established a major new UK hub – The TeleTech business model – Trends in outsourcing – Multiple time zone operating model and what this means for the UK – Gaining efficiencies from UK voice operations — To Register — To book your place at this event, please call Michelle Wilcox on 0845 050 1023