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LJLA completes £3m terminal improvement works

Liverpool John Lennon Airport has completed work on a number of new retail units, and the refurbishment of 20,000 sq ft within the airport departure lounge.

The project is aimed at improving the customer experience for departing passengers.

The airport said that, based upon feedback regarding the type of shopping and eating facilities that passengers want to see, almost £3m has been invested over the past nine months.

High Street brands Dixons and Accessorize have opened new stores offering goods at tax free prices, along with a Cabin Bar that offers views across to the runway, a new Ritazza coffee shop, and the Beer House with a selection of beers, wines and pub food.

Other improvements have also included improved stores for existing retailers, new washroom facilities, large flight information screens, seating and lighting to create a brighter passenger environment.

Once the summer season has finished for the Airport, work will then commence on the next phase of improvement works costing a further £2m, which will see an expansion and redesign of the existing World Duty Free shop.

Lucy O’Shaughnessy, Liverpool John Lennon Airport’s commercial director, said: “Previous investments in a number of passenger facilities at the Airport have seen our customer satisfaction levels reach an all-time high.

“We believe these latest improvements have created a real ‘wow factor’ for passengers as we welcome them into the Departure Lounge, building on existing positive passenger feedback and further enhancing the customer experience.”

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Departures isn’t too bad these days, however the portakabin exit and the arrivals really needs work. It’s all well and good making people feel comfortable as they leave Liverpool, but it would be nice for people arriving into it to get a good impression too!!

By Mike

Agree Mike …..main building is good, but cabins need to go – it’s still so much easier than Mcr Airport esp T3 :-(

By Bo

Liverpool is a good very convenient airport….much easier than Manchester……but agree it’s only major fault is arrivals ….up and down stairs from on side ….or through a narrow dark and tatty ramped entrance . …….but the airport has so many other advantages

By Graham Burgess

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