Date: 9 June 2023 - 9 June 2023, 10:00 - 2:00

Location: Virtual event on Zoom

Company: Spaceflow

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RExperience: Tenant experience virtual event

Date: 9 June 2023 - 9 June 2023, 10:00 - 2:00

Location: Virtual event on Zoom

Company: Spaceflow

Get inspired by real estate’s most impactful customer experience case studies that challenge the status quo, at this Spaceflow event.

200+ attendees | 15+ speakers | 3 networking sessions

In 2023, addressing evolving customer needs is on the top agenda of real estate. This means creating innovative, sustainable spaces where amenities, design and people operate in great harmony.

Yet, building and maintaining such spaces to continuously drive customer satisfaction remains a day-to-day challenge for landlords.

Bringing some of the most influential players in the European residential and commercial property market together, this event offers a 360-degree tour of best practices that reshape the built environment experience.

For commercial and residential real estate professionals

  • Asset managers
  • Property operators & property managers
  • Landlords
  • Real estate operators
  • Co-living and BTR providers
  • Developers
  • Technology providers
  • Consultants

Full agenda

10 – 10.10 Welcome & introduction of speakers and the program

10.10 – 10.25 Networking in breakout rooms

10.25 – 10.40 Customer experience & satisfaction trends in real estate & how proptech influences them

With Lukas Balik, Spaceflow and Martina Skande, Hydda

Optimizing occupancy, revenue, customer expectations, ESG goals, and more. The multifaceted challenges facing landlords of the modern world require innovative, holistic solutions. What do these solutions entail, and where does PropTech fit in the roadmap?

10.40 – 11.30 3 customer experience dilemmas that need addressing in 2023

With George Konstantakopoulos, CERT Property, Dimitri Huygen, Xior Student Housing, Dragana Marina, CBRE, and Sarah-Jane Osborne, Avison Young

What do tenants really want – affordability or great service? How can landlords justify rents and drive revenue, while keeping tenants loyal and satisfied? Where does ESG fit in customer experience, and to what extent does ESG-drivenness influence customer satisfaction? We take these key dilemmas, that keep property operators in suspense, to the thoroughbred panel, to be discussed with rights and wrongs in the facet.

11.40 – 12 Bringing amenities, design and technology together to create today’s human-centric spaces

With Jan Baxa, CA Immo

There is no one-size-fits-all approach in building a comprehensive customer experience strategy. Tenant demands and needs evolve as swiftly as thought, and property operators are expected to keep up with them at all times. CA Immo’s case study on establishing a constantly-growing CX strategy in its class-A office properties in Prague, the Czech Republic brings concrete learnings and inspiration. The tech-driven, community-focused River City neighborhood’s horizon is locked on driving building health and compliance with ESG.

12 – 12.30 Lunch break & networking in breakout rooms

12.30 – 12.50 Enhancing customers’ lives while driving market-leading asset performance

With Morten Meincke Nielsen, NREP and René K. Mortensen, NREP

The residential industry has been conservative for many years. There has been a tendency to put asset profitability before the residents, which comprises both the physical products’ and services’ quality. This session brings Juli Living’s vision in revolutionizing the industry with a unique, data and technology-focused, customer-centric approach.

12.50 – 13.50 Experience – how landlord & customer experiences are intertwined, and how to improve both with integrated technologies

With Daniel Bauer, Swiss Life, Michael Crawford, Trustek, and Maria Hatch, Greystar

When tech feels difficult, it puts people off. This is the one rule that PropTech providers need to understand to help the real estate industry innovate easier and faster. Not only end users, but landlords must have a hassle-free experience using property technologies, so they have the time and energy needed to elevate all angles of customer experience. As a solution, building purposeful integrations between property technology products comes to help. What product integrations make sense, and how to build an end-to-end tech stack that unifies all that a building needs?

13.50 – 14.10 The digital building era: helping property staff with the right tech stack

With Mats Klein, Orange Capital Partners

Can we protect the same quality of customer experience with limited staff in the property? Have building technologies developed enough to offer a fully digitized and satisfactory experience? We find out in this thought-provoking case study.

14.10 – 14.30 Networking in breakout rooms & closure


Find out more about the speakers and book your place

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