Location: Ramada Piccadilly Hotel, Portland St, Manchester, M1 4PH
Cost: £295 + VAT (Members) / £369 + VAT (Non-Members)
This course explains the importance of conflict avoidance, management and dispute resolution procedures.
Course Registration from 09:00.
The course introduces the big picture of dispute resolution in the world of professional practice and highlights the increasing imperative to avoid court action wherever possible.
It provides delegates with an understanding of the processes used for conflict avoidance, conflict management and dispute resolution with examples comparing and contrasting third party intervention, litigation, adjudication, arbitration and mediation as appropriate to day to day activities.
How to book on a course
To book, please click on a location and date below. You will then be taken through the booking process. Once you have booked on a course please click on the venue details link below (next to the course date) to obtain venue details and directions on how to get there.
Please note, that due to operational reasons we sometimes only publish details of the venue one month before the course date
Who should attend
Those who need to know the principles of comparative dispute processing and managing and avoiding conflict. If you are working towards your Assessment of Professional Competence (APC) then this course will provide you with valuable knowledge and skills to assist you in developing your competency in this area.
Benefits of Attending
By the end of the course participants will be able to:
Understand the importance of dispute resolution and conflict avoidance procedures
Know the principal conflict and dispute resolution management processes
Compare, contrast and utilise different dispute resolution management processes
Identify core skills necessary to engage in conflict avoidance and dispute resolution management in their day to day activities
What is included
Lunch and refreshments
Certificate of training course attendance
Uncovering the foundations of conflict
Introduction – The neurology – The behaviours – The organisational dimension
The dynamics of conflict – Internal and external drivers
Conflict in Professional Practice
Communication skills in conflict avoidance and management
Validating conflict as a mechanism for bargaining
Core processes in Dispute Management and Conflict Resolution
Role of the state in private law disputes: cultural models and patterns of authority
Third party intervention in Dispute Management and Conflict Resolution
Arbitration as a Model and the Professional Psyche
Comparative dispute processing in UK professional practice: litigation, arbitration, adjudication, mediation, conciliation, negotiation, grievance and disciplinary procedures
Non-Arbitral models in Dispute Resolution: the trend towards disputant empowerment
Choosing a non-arbitral model for resolving conflict
The productive meeting ground and understanding the 'win/win' dynamic
Philosophy and structure of civil mediation
'Reframing negativity' – Creating safe ground
An overview of UK civil/commercial mediation: typical mediation models in operation in the UK