Conflict Avoidance, Management and Dispute Resolution Procedures

Organiser: RICS
Location: Ramada Piccadilly Hotel, Portland St, Manchester, M1 4PH

Cost: £295 + VAT (Members) / £369 + VAT (Non-Members)

This course explains the importance of conflict avoidance, management and dispute resolution procedures.

Course Registration from 09:00.

The course introduces the big picture of dispute resolution in the world of professional practice and highlights the increasing imperative to avoid court action wherever possible.

It provides delegates with an understanding of the processes used for conflict avoidance, conflict management and dispute resolution with examples comparing and contrasting third party intervention, litigation, adjudication, arbitration and mediation as appropriate to day to day activities.

How to book on a course

To book, please click on a location and date below. You will then be taken through the booking process. Once you have booked on a course please click on the venue details link below (next to the course date) to obtain venue details and directions on how to get there.

Please note, that due to operational reasons we sometimes only publish details of the venue one month before the course date

Manchester – Thursday 16 June 2011 – View venue details

Who should attend

Those who need to know the principles of comparative dispute processing and managing and avoiding conflict. If you are working towards your Assessment of Professional Competence (APC) then this course will provide you with valuable knowledge and skills to assist you in developing your competency in this area.

Course prerequisites


Benefits of Attending

By the end of the course participants will be able to:

Understand the importance of dispute resolution and conflict avoidance procedures

Know the principal conflict and dispute resolution management processes

Compare, contrast and utilise different dispute resolution management processes

Identify core skills necessary to engage in conflict avoidance and dispute resolution management in their day to day activities

What is included

Course Workbook

Lunch and refreshments

Certificate of training course attendance

Course contents

Uncovering the foundations of conflict

Introduction – The neurology – The behaviours – The organisational dimension

The dynamics of conflict – Internal and external drivers

Conflict in Professional Practice

Communication skills in conflict avoidance and management

Validating conflict as a mechanism for bargaining

Core processes in Dispute Management and Conflict Resolution

Role of the state in private law disputes: cultural models and patterns of authority

Third party intervention in Dispute Management and Conflict Resolution

Arbitration as a Model and the Professional Psyche

Comparative dispute processing in UK professional practice: litigation, arbitration, adjudication, mediation, conciliation, negotiation, grievance and disciplinary procedures

Non-Arbitral models in Dispute Resolution: the trend towards disputant empowerment

Choosing a non-arbitral model for resolving conflict

The productive meeting ground and understanding the 'win/win' dynamic

Philosophy and structure of civil mediation

'Reframing negativity' – Creating safe ground

An overview of UK civil/commercial mediation: typical mediation models in operation in the UK

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