BCSC Annual Northern Region Conference

Redefining home shopping: Communities matter to customers Wednesday 10 – Friday 12 June 2009 Retail centres that understand regional trends and requirements go a long way to engage with the communities they serve – offering a strong commercial foundation to underpin the public/private partnerships that can help reduce crime, raise skill levels and promote health as the basis for community integration, jobs and security. This year’s conference will explore ways to meet the consumer’s need for both products and services by maximising the impact of word-of-mouth and relationship marketing and empowering customers as well as engaging and entertaining them. We’ll help you develop a unique, customer-focused experience fundamental to retaining the long-lasting customer loyalty that will generate added investment in your community – attracting occupiers, owners and customers. Hear the differing perspectives of developers, community groups, retailers and landlords. The full event programme will be available soon but in the meantime, don’t miss out on the opportunity to reserve your seat. >Book your place now! >A variety of attendance and sponsorship packages are available to you. www.bcsc.org.uk/NRSCM